Privacy Policy

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PRIVACY POLICY – PSYCHOLOGICAL WELLBEING

1. Introduction
This Privacy Policy explains how your personal data is collected, used, stored, and protected in compliance with GDPR and UK data protection law.

2. Data Controller
Psychological Wellbeing is the data controller responsible for your personal information.

3. Information Collected
We may collect:
- Contact details (name, email, phone)
- Personal information provided during therapy
- Emergency contact details
- Session notes (minimal and clinical)
- Payment records
- Website form submissions

4. How Your Data Is Used
Data is used for:
- Providing therapy services
- Contacting you regarding appointments
- Maintaining secure clinical records
- Legal or safeguarding obligations


5. Legal Basis for Processing
Processing occurs under:
- Contract (providing therapy)
- Legitimate interest
- Legal obligation (safeguarding, court orders)
- Consent (where required)

6. Confidentiality & Sharing
Your data is confidential. It may only be shared when:
- Required by law
- There is a serious risk to your safety or others
- Safeguarding concerns arise

7. Data Storage & Security
- Records stored securely (encrypted/password protected)
- Minimal notes kept
- Paper records (if any) stored in locked storage

8. Data Retention
Records are stored for up to 7 years after therapy ends, in line with professional regulations.

9. Your Rights (GDPR)
You have the right to:
- Access your data
- Request correction

- Request deletion (where legally appropriate)
- Restrict or object to processing
- Data portability

10. Cookies & Website Tracking
Our website may use cookies for analytics and performance.   
Users may disable cookies in their browser.

11. Contact
For any privacy concerns, contact:
Marian Lupascu
marianlupascu@psychologicalwellbeing.uk
07587410745